Refund policy
14 days full return policy is given on goods purchased in our webshop.
The period is considered from that day;
- Where you receive the order.
- The first item in physical possession when it comes to regular delivery of goods over a specified period.
You must bear the return costs yourself.
Cancellation must be reported to us within 14 days of purchase and from the cancellation must be returned within 14 days of returning the shipment. The message must be given by mail onsupport@infektionstest.dk. In the message, make clear that you want to use your right of withdrawal. If you wish to return the item to us, you must fill out the attached return slip and send the item to:
Nordic Tests ApS
Frederikssundsvej 68h, 2.
2400 Copenhagen NV
You cannot regret simply by refusing the receipt of the item without at the same time giving clear notice.
Items exempt from the right of withdrawal
The following types of goods are not included in the right of withdrawal:
- Goods made according to the consumer's specifications or have been given a clear personal touch.
- Sealed goods which are not suitable for the health protection or hygiene reasons are not suitable for returning and where the seal is broken after delivery.
- Goods which, due to its kind, are inextricably mixed with others on delivery.
- Items where the sealing is broken.
- Performed non-financial services if the supply of the service has begun with the consumer's prior express consent and recognition that the right of withdrawal ends when the service is fully executed.
- Delivery of digital content that is not delivered on a physical medium if the execution has begun with the consumer's prior express consent and recognition thereof that he or she thus loses his right of withdrawal.
- However, newspapers, magazines or magazines exempt from subscription agreements for such publications.
- Agreements concluded at public auction.
- Goods that deteriorate or obsolete quickly.
Return
You must return your order without undue delay and within 14 days after you have made use of your right of withdrawal. You must incur the direct expenses related to returns. Upon return, you are responsible for the item being wrapped properly. You must enclose a copy of the order confirmation.
You carry the risk of the item from the time of the delivery of the item and to, we have received it returned.
We do not receive packages sent by Requirements.
Item's condition on return
You are only liable for any deterioration of the value of the item, which is due to handling other than what is necessary to determine the nature, properties of the goods and the way it works.
If the item is tried beyond, it is described above, it is considered used. Which means that when you cancel the purchase, you only get a part or none of the purchase amount return, depending on the commercial value of the goods at the time of receipt - of the return. In order to receive the entire purchase amount, you must try the item without really using it.
Refund
If you regret your purchase, you will of course get the amount you have paid to us return.
In the event of a impairment for which you are liable, this purchase amount will be deducted.
When applying the right of withdrawal, all payments received from you are refunded, including delivery costs (except for extra costs due to your choice of a form of delivery other than the cheapest form of standard delivery we offer), without undue delay and no later than 14 days from that date, where we have received notice of your decision to make use of the right of withdrawal. Repayment is made with the same means of payment that you used in the original transaction, unless you have explicitly agreed in something else.
We can withhold the amount refund until we have received the item, unless you have provided documentation before then you have returned it.