Terms of trade

General information

Nordic Tests ApS
Frederikssundsvej 68h, 2.
2400 Copenhagen NV
CVR no.: 43417398
Email: support@infectionstest.dk

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Prices

At Nordic Tests ApS all the prices in Danish kroner and stated incl. VAT and taxes. We reserve the right to change prices without prior consent. This can happen from day to day.

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Payment

Nordic Tests ApS receives payment with Visa-Dankort, Visa, Visa Electron, Mastercard, PayPal, Bank Transfer. The payment will only be deducted from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out/discontinued goods.

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Delivery

Nordic Tests ApS aims to dispatch orders concluded before 1 p.m. 23:30 on the same day. Orders placed later than 20:00 will be sent at the latest on the next everyday life.
We ship to all of Denmark. Shipping prices from DKK 39 goods will be delivered at the delivery address specified when ordering, or at a parcel shop near the delivery address.
We do not deliver abroad and not to the Faroe Islands and Greenland.
Your items are shipped with DAO or Burd.
NOTE: If there is no space at the delivery point, the package will be moved to the nearest delivery point, which you will be notified. If problems arise, contact Customer Service at support@infectionstest.dk.
Goods are delivered all weekdays of the week. Your item will be delivered 1-3 business days after ordering.

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Contact right

A 2 -year warranty is granted in accordance with the Purchasing Act. Our right of complaint applies to errors in material and/or fabrication. You can get the item repaired, exchanged, the money return or discount in the price, depending on the specific situation. The complaint does not apply to errors or injuries committed by incorrect handling of the product/service. You must advertise in "reasonable time" after you discover the defect/error. Nordic Tests ApS will cover return costs to a reasonable extent.

Upon return, complaints and use of the right of withdrawal is sent to:
Nordic Tests ApS
Frederikssundsvej 68h, 2.
2400 Copenhagen NV
No shipments are received per Requirements.

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Cancellation right

14 days full return policy is given on goods purchased in our webshop.

The period is considered from that day;
- Where you receive the order.
- The first item in physical possession when it comes to regular delivery of goods over a specified period.
You must bear the return costs yourself.
Cancellation must be reported to us within 14 days of purchase and from the cancellation must be returned within 14 days of returning the shipment. The message must be given by mail on support@infektionstest.dk. In the message, make clear that you want to use your right of withdrawal. If you wish to return the item to us, you must fill out the attached return slip and send the item to:
Nordic Tests ApS
Frederikssundsvej 68h, 2.
2400 Copenhagen NV

You cannot regret simply by refusing the receipt of the item without at the same time giving clear notice.

 

Items exempt from the right of withdrawal

The following types of goods are not included in the right of withdrawal:
- Goods made according to the consumer's specifications or have been given a clear personal touch.
- Sealed goods which are not suitable for the health protection or hygiene reasons are not suitable for returning and where the seal is broken after delivery.
- Goods which, due to its kind, are inextricably mixed with others on delivery.
- Items where the sealing is broken.
- Performed non-financial services if the supply of the service has begun with the consumer's prior express consent and recognition that the right of withdrawal ends when the service is fully executed.
- Delivery of digital content that is not delivered on a physical medium if the execution has begun with the consumer's prior express consent and recognition thereof that he or she thus loses his right of withdrawal.
- However, newspapers, magazines or magazines exempt from subscription agreements for such publications.
- Agreements concluded at public auction.
- Goods that deteriorate or obsolete quickly.

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Return

You must return your order without undue delay and within 14 days after you have made use of your right of withdrawal. You must incur the direct expenses related to returns. Upon return, you are responsible for the item being wrapped properly. You must enclose a copy of the order confirmation.
You carry the risk of the item from the time of the delivery of the item and to, we have received it returned.
We do not receive packages sent by Requirements.

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Item's condition on return

You are only liable for any deterioration of the value of the item, which is due to handling other than what is necessary to determine the nature, properties of the goods and the way it works.

If the item is tried beyond, it is described above, it is considered used. Which means that when you cancel the purchase, you only get a part or none of the purchase amount return, depending on the commercial value of the goods at the time of receipt - of the return. In order to receive the entire purchase amount, you must try the item without really using it.

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Refund

If you regret your purchase, you will of course get the amount you have paid to us return.
In the event of a impairment for which you are liable, this purchase amount will be deducted.
When applying the right of withdrawal, all payments received from you are refunded, including delivery costs (except for extra costs due to your choice of a form of delivery other than the cheapest form of standard delivery we offer), without undue delay and no later than 14 days from that date, where we have received notice of your decision to make use of the right of withdrawal. Repayment is made with the same means of payment that you used in the original transaction, unless you have explicitly agreed in something else.
We can withhold the amount refund until we have received the item, unless you have provided documentation before then you have returned it.

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Personal Data Policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Phone number
E-mail address
Information on what you bought

We process your personal information for the purpose of being able to deliver the item to you and to process inquiries regarding your purchase. The treatment is done according to the rules of our privacy policy for Nordic Tests ApS. In this you can read more about how your information is processed, when they are deleted and what rights you have as registered.

Complaints - Overview and Links:

If you have a complaint about a product purchased in our webshop, a complaint can be sent to:
Competition and Consumer Agency's Center for Complaints Solution
Carl Jacobsen's Road 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can specify your complaint in the EU Commission's online complaint.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you enter a complaint here, you must provide our e-mail address: support@infectionstest.dk